Career in Call Center Industry

Call centers are comparatively a recent introduction to the world of career options. The career avenues provided by call centres are one of the best suited. With the advent of globalisation and advancements in IT industry more and more call centers are opening, giving a wide range of career options which even freshers can opt for.

Call center is said to be a multi-billion dollar industry that handles the business world's telemarketing, survey, customer service, technical support and collections needs. These centers have evolved into an integral part of a company's business strategy.

Employment Categories in Call Centers
Customer care executives is the entry level in call centers. At this entry level even a fresher can earn highly attractive pay packages ranging from Rs. 6,500 to Rs.10,000 approximately per month other than bonuses for outstanding performances. Later with hard work and determination these executives can move on to the technical, financial or the insurance sector. After working as an operator for three to four years, the person will be prompted to be a supervisor. And thereafter several promotions are made based on an individual's ability and performance.

A call center experience is regarded as worthwhile experience for customer relations, sales jobs or insurance sector. This experience of working in call centers provides a wider and a stronger platform for moving on to other industries with enhanced growth and opportunities.

The major jobs provided by call centers are

• Account Management
• Collections
• Customer Service
• CRM
• E commerce
• Help Desk
• Support Personnel
• Telecom
• Telemarketing Sales
• Sales Executives
• Team Leader
• IT Specialist
• Program Manager

Eligibility Criteria for Call Center Job
There is no specific educational qualifications required to enter a career in a call center. One of the foremost skill required is good communication skill.

Few other personal skills required for a bright career in a call center are :

• Good command over English
• Computer literacy
• Good typing speed
• Knowledge of consumer behavior
• Marketing skills
• The ability to enter and retrieve information quickly from databases
• Good listening skills
• Ability to analyze problems
• Persuasion skills are needed in an 'outbound' contact centre